Zoom buys contact center software company

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Video conferencing company Zoom has completed a new acquisition. With Solvvy, it adds customer support AI to its portfolio.

 

The move appears to be part of a broader plan to expand Zoom from its familiar voice and video chats to a platform for large businesses. With the lockdowns that made Zoom so popular in much of the world gone, the company has been expanding its portfolio for a while now.

With Solvvy, it has acquired an automation platform for contact centres containing the necessary AI. Zoom already introduced Zoom Contact Center last year, allowing companies to provide their customers with the well-known video chat, but with voice, SMS and live chat.

Solvvy’s software fits neatly into this. The aim is to build the AI software into the Zoom Contact Center Platform. The acquisition should be completed sometime in 2023.

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